Product Description

HP Pavilion DV4-1120US 14.1 Inch Laptop. Expanding on the sophisticated elegance of the current line, the new DV series is defined by fluid, modern lines and metalized finishes with surprising innovations inside and out. High-gloss HP Imprint finish in Onyx and chrome now encases all surfaces visible during normal use for greater durability. The DV4 series Mesh Imprint features a grid-like pattern for subtle contrast to the liquid appearance of the metallic finish. The streamlined look is enhanced with a color-matched keyboard and touchpad. And touch media controls light up and become visible only when the system is powered on further enhancing the clean appearance. Providing more choices than ever, QuickPlay enables access to DVDs, videos, photos, music, karaoke, games, and Internet TV. Built-in demos show you how to add music to your slide shows or videos with drag-and-drop functionality, and much more. An HDMI port enables you to watch films on an HD TV. Muvee autoProducer makes creating films complete with effects and transitions a snap! Extras include dual headphone jacks and an HP Mobile Remote Control. It¿s time to play! For those who want digital entertainment features and the latest mobile technologies in a stunning design that travels well, the HP Pavilion DV4 series Entertainment Notebook PC delivers! Its elegant Mesh Imprint finish helps protect your system while on the go. The DV4-1120US ships with Genuine Windows Vista Home Premium with Service Pack 1, Intel Core 2 Duo Processor T5800, Intel Graphics Media Accelerator 4500MHD shared with up to 1759MB Total Available Graphics Memory, 4096MB DDR2 System Memory (2 Dimm), 250GB (5400RPM) Hard Drive (SATA), LightScribe SuperMulti 8X DVD plus/minus R/RW with Double Layer Support, and Wireless LAN 802.11a/b/g/n WLAN. Dimensions: 13.15 in (L) x 9.45 in (D) x 1.34 in (min H) in approx., weight: 5.18 lbs approx.

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Product Details

• Amazon Sales Rank: #1883 in Personal Computers
• Color: Onyx
• Brand: Hewlett-Packard
• Model: DV4-1120US
• Dimensions: 4.30" h x 9.45" w x 1.57" l, 8.00 pounds
• Memory: 4000MB DDR2 SDRAM
• Hard Disk: 250GB
• Processors: 2
• Display size: 14.1

Features

• 14.1-inch Diagonal WXGA High-Definition HP BrightView Widescreen Display, 1280 x 800 resolution
• 2.00 Ghz Intel Core 2 Duo Processor T5800 with 2MB L2 Cache
• 4096MB DDR2 System Memory, 250GB Hard Drive, Intel Graphics Media Accelerator 4500MHD with up to 1759MB Total Available Graphics Memory
• LightScribe SuperMulti 8X DVD±R/RW with Double Layer Support, Wireless LAN 802.11a/b/g/n WLAN
• Genuine Windows Vista Home Premium, dims in inches: 13.15 in (L) x 9.45 in (D) x 1.34 in approx., 5.18 lbs

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Customer Reviews

Compatibility and Audio
For the price, this computer has a lot, very fast and nice features. The only two poblems with this computer are very anoying, first if you are not used to Vista you'll spend a lot of time trying to find everything compatible with Vista 64-bits, and the second big problem is that there's a problem with the wireless and the audio, you will hear a distorsion every 2 minutes for about 3 or 4 seconds and that sucks.

I Love this computer
I am a college student and I needed a computer with alot of memory,and I found it. I had searched for a long time for a computer with sufficient memory at a decent price and when I noticed this one had 4GB of memory I jumped on it. This computer has all the toys,without the big price tag. I have searched many sites and this computer with all it's features was a great deal.

Average computer - horrible support
I have worked in IT management for over 20 years. I am responsible for the purchasing of computers within my corporation. I've also built computers and taught courses in computer construction and repair. I have never experienced such a frustrating time with support as I have with HP and this computer. I've had many problems with this computer, including sound issues (fixed by upgrading the wireless drivers - but don't expect HP support to give you this fix.), a bad DVD drive, and a bad battery. Having bad parts is OK if you can get them easily exchanged.

I've spent countless hours on support with HP trying to resolve issues At this point, none are resolved except the sound issue which I resolved on my own as HP couldn't solve it, despite the solution being easily found on the Internet (upgrade wireless driver). I have literally given up with support. After hours of chat and many emails exchanged back and forth with basic troubleshooting all the way through reinstalling the OS (something which should never be required), they finally agreed to send me a new DVD drive. After further communications, they decided not to send me a new one, and instead, repeat all troubleshooting steps. Once the troubleshooting steps were again complete, they said I would have to send in my computer to get the DVD drive replaced. This process would take two weeks. Sorry, but no way am I going to live without my laptop for two weeks for them to possibly swap out a DVD drive. (It works about 20-25% of the time, my guess is they'd just send it back saying it works.) I have no idea why they suggested I send in the computer instead of cross shipping me a new drive. Writing back they said I would not have to send in the entire unit and they would ship me one. They informed me I would be contacted within 48 hours to set up a replacement.

To add further insult, I also have a bad battery. I have had almost the exact same issues with trying to get a replacement battery, although they never did ask me to send the unit in for this.

So, for the past 2.5 weeks I've been waiting for a call on the replacement for the DVD drive and the battery. No calls. I write them about the lack of call, they apologize, ask me to go through the same old troubleshooting steps I've gone through before, and then tell me I'll get a call within 48 hours to set up a replacement. This is an endless cycle. This is happening for both the DVD drive and the battery. These are on separate tickets, so it's not just a fluke on one item.

I can understand hardware having issues. What I can't understand is the absolutely lousy support I have gotten from HP. There is absolutely no excuse for the lousy performance in this area. It looks like I reported the issues on April 21, 2009. It is now June 1, and I still trying to get these issues resolved.

On a side note: Don't expect to play games on this machine. While I don't play many games, I did try out Second Life on the machine. Despite the somewhat decent processor and next generation on-board graphics chip (Intel Graphics Media Accelerator X4500), I got only 2-6 frames per second at the lowest graphics settings. Compare this to my desktop, built circa 2002-2003 with a P4-2800 and an nVidia 6200, a very low end external graphics card, which gets 15-20fps. I don't know if this is an issue with the graphics driver, Vista/Win 7, or the computer (haven't researched it as it's not important enough to me), but it was surprising. Streaming videos and DVDs (when the DVD drive was working) played fine.

Based on my experience with support, I will never purchase an HP product again and I have removed them from our approved vendors list in the corporation for which I work.